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Patches Show as Detected and Installed
Issue: After installing a patch, computer(s) are still showing as vulnerable and that the associated patch is installed. In other words, it is showing that a patch is installed and also that the patch...
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Patch MS15-025_MSU detected for servers but will not install
We are showing Microsoft patch MS15-025_MSU (Severity is Important/high) that is needed on two of our Windows 2012 Servers. When we apply the patch via LANDesk it fails repeatedly with error code 412...
View ArticleHow to maintain patch content in Security and Compliance Manager in LDMS 9.0
The following article applies to a version of the product that is no longer officially supportedLatest information on this topic:How to manage replaced (superceded) patches in Security and Compliance...
View ArticleIssue: Patches failing to download with the message "Skipping old or disabled...
ssue:Patches failing to download with the message "Skipping old or disabled patch" and the rule is not disabled. Cause:The vulnerability publish date is older than the number of days specified in the...
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High CPU Usage by ISSUSER.exe
On LD 9.6 SP1 client I'm seeing issues with ISSUSER.exe running at 100% of one core and sometimes faulting.Once suggestion was to replace the jscript.v55 file, but that has not resolved the issue....
View ArticleInstall at next reboot or login
Heyho, I am running in some kind of strange problem here and maybe you can help me. We have a software that needs its updates to be installed fast and should not interrupt and/or install itself while...
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Patch Download Settings - custom settings reverted back to original options
Applies to LANDesk Management Suite 9.0 (LDMS 9.5 not affected)DescriptionYou have made modifications to the Patch Download Properties. When you go back in later on, you find that the properties you...
View ArticleLANDesk Patch Manager Content FAQ
How often does LANDESK release 3rd Party vulnerability content?The patch content team has a monitor tool that monitors all 3rd party content twice a day. When it finds an update for the 3rd party the...
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Download Updates Tool Video Tutorial
This video shows you how to leverage the download updates tool to help you automate the sorting and organization of your downloaded patches. If this video has been helpful, please like or leave a...
View ArticleThe previous system shutdown was unexpected
Hello All, I am having a problem with a big percentage of our servers being patched with Landesk. When the Landesk client issues a reboot (if required for patching), when the server comes back up, we...
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How to change the Default Distribution and Patch Settings
This article describes how to change the default Distribution and Patch settings. Distribution and Patch SettingsHow to locate and modify the Distribution and Patch Settings:Open the LANDESK Management...
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Surface Pro 3 firmware updates
Does anybody know where I can find the firmware updates for the Surface Pro 3 in Patch Management?
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How to troubleshoot Core Server patch content download issues
DetailsLog LocationsCannot connect to LANDESK Patch Content servers and/or vendor patch download locationsVulnerability content category not showing up in the Download Updates windowA particular...
View ArticleHow to request new content be added to Patch and Compliance Manager
If there is an application update that you would like to see included in Patch Manager content you can submit a request to LANDESK support to have the content added. A list of current Patch Manager...
View ArticleAbout LANDESK support program for Windows XP patch content
Microsoft has ended support for Windows XP LANDESK Software continues to support Windows XP as an LDMS client.Supported Platforms and Compatibility Matrix for LANDESK Management Suite The Microsoft...
View ArticleAbout the Vulnerability scan and repair logs
Question: What log files are used to troubleshooting vulnerability scan and repair jobs? Answer: Vulnerability scan and repair jobs are handled by vulscan.exe. Every time vulscan.exe is ran it will...
View Article(Archived Article) Getting started with Patch Manager in LANDesk® Management...
This article applies to a version of the product that is no longer officially supportedLatest information on this topic: Getting Started with Patch Manager in LDMS 9.6
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Issue: Last Vulnerability (or other type) scan date is not updated in Inventory
In the Inventory of a Managed machine there are attributes for Last scan dates that represent the last time a computer scanned for Inventory or Security Items. There are multiple Security data items:...
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