About LANDESK Patch Manager and Antivirus return codes

Description

What do the codes returned at the bottom of a Security and compliance scan log (vulscan.log) or in the Scheduled Task results mean?

Resolution

You can translate the error codes by finding out where the code originates from.  The rightmost 16 bits of the error value (the low word) contains the error code; the leftmost 16 bits (the high word) are commonly used to indicate the component generating the error.

We will use "Exiting with return code 0x8db301b0" as an example.  In this case, 0x8db3 indicates Vulscan as the source, and 301b0 translates to "432".

0xdb3 or 0x8db3 denote a LANDESK Patch Manager facility code.  These can relate to any of the tasks that Vulscan performs, and also relate to results from LANDESK Antivirus or LANDESK Endpoint Security.

0xdb0 and 0x8db0 are LANDESK Antivirus return codes

Codes that start with a different 4-5 digit prefix are going to be from another area of the product, another product, or will be direct Windows error codes.  Codes starting with "C0000..." are typically Microsoft.

0xdb3xxxx = Informational or Status

0x8db3xxxx = Error occurred

0xdb0xxxx = Antivirus informational or status

0x8db0xxxx = Antivirus Error

To reach the decimal numeric return code to compare to the table below you can use the Windows Calculator in "Programmer" mode by doing the following steps:

1. Open Calc.exe
2. Go to View - Programmer (or just hit Alt-3 to go to programmer mode).
3. On the left side click the Hex radio button and enter in the right hand "low bit" value (the hex entry after 0xdb3 or 0x8db3, ignoring the leading zero, so you will have 3 digits, in this example "1b0") then click the radio button on Dec to switch to Decimal.  This will give the 4xx or 5xx resulting error code.

An alternative is to use an Online Hex to Decimal Converter.

Community Articles with details and troubleshooting steps regarding these possible error codes will continue to be created.