Issue: Cannot open vulscan logs folder from the command line using "vulscan e"

Issue

Cannot open vulscan logs folder via command line "vulscan e".

Computer exhibits one of the symptoms below:

• When trying to open the vulscan logs folder manually via "vulscan e", it shows the following error:
  

  "Failed to shell execute an explore on C:\Program Files\LANDesk\LDClient\vulScan\ Error 31"

• When running a security scan on the client machine, it fails with the following error:
  

  "Failed to apply compliance settings"

• A "Vulscan" directory exists under the \Program Files\LANDESK\LDClient folder (or 64-bit equivalent \Program Files (x86\LANDESK\LDClient folder)

Cause

Missing registry key to instruct the vulscan executable where to open the folder

Resolution

The following registry key must exist:

32bit client:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Shell Folders

64bit client:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Shell Folders

common appdata = vulscan

If this key does not exist, manually add it to the registry.