Vulnerability types missing from the download updates window.

Problem

New patch content is not downloading.

When trying to download updates many of the "Definition types" previously listed are gone. These can include: Microsoft Windows Vulnerabilities, Microsoft Windows Spyware, Apple Vulnerabilities, Antivirus Updates, or the Linux vulnerabilities.

Cause

The subscription for Patch Manager or LANDesk Security Suite has expired or the Core has not been able to contact the licensing server to verify content subscriptions. Or, the license is missing the subscription for the version of Management Suite the Core is currently running.

Resolution

Reactivate the core:

1. On the Core server - Click on Start | All programs | LANDesk | Core Server Activation
2. Click Activate

Check to make sure that your subscription has not expired and that you have a subscription for the version of Management Suite you are currently running. To do this:

1. On the Core server - Click on Start | All programs | LANDesk | Core Server Activation
2. Click Licenses in the botton left hand corner.
3. Look for anything that says it has expired.
4. Check for a subscription for the version of Management Suite that is currently running on the Core Server. The version must match. A 9.6 subscription will not work for 9.5.
5. If you have expired items, you will need to get those renewed.
6. If you are missing the subscription for the version you are currently running, open a case with LANDESK Support to get the license fixed.

If you know that the subscription was renewed but it is not showing it in the Licensing window open a ticket with LANDesk Technical Support to further troubleshoot the problem.  A screenshot of the Licensing screen from the Core Activation Utility would be advised to give to Support.

This can be done through the Self Service Portal, or by contacting LANDesk Support via telephone.