Environment:

LDMS 9.6

Review Date:

9/15/2014

Error Message:

From "C:\Program Files\LANDesk\ManagementSuite\log\Console.exe.log"

Main Thread RollingLog : ERROR: Unable to find DefTime in LdBasesInfo.xml
Main Thread RollingLog : Critical Exception: System.FormatException: Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at LANDesk.ManagementSuite.PatchBiz.Antivirus.AVBases.ŸŠ()
at LANDesk.ManagementSuite.PatchBiz.Antivirus.AVBases..ctor(BasesType basesType)
at LANDesk.ManagementSuite.PatchBiz.XML.UpdatesList..ctor(BasesType basesType)
at LANDesk.ManagementSuite.AVUI.AVActionsRequired.RequiresDefinitionAction()
at LANDesk.ManagementSuite.AVUI.AVActionsRequired.RefreshActionsAreRequiredInfo()
at LANDesk.ManagementSuite.AVUI.AVActionsRequired.timer_Tick(Object sender, EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) Stack Trace: at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at LANDesk.ManagementSuite.PatchBiz.Antivirus.AVBases.ŸŠ()
at LANDesk.ManagementSuite.PatchBiz.Antivirus.AVBases..ctor(BasesType basesType)
at LANDesk.ManagementSuite.PatchBiz.XML.UpdatesList..ctor(BasesType basesType)
at LANDesk.ManagementSuite.AVUI.AVActionsRequired.RequiresDefinitionAction()
at LANDesk.ManagementSuite.AVUI.AVActionsRequired.RefreshActionsAreRequiredInfo()
at LANDesk.ManagementSuite.AVUI.AVActionsRequired.timer_Tick(Object sender, EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Problem:

When launching Download Updates, the Definition types and/or Languages column are missing entries, and only show:

do not remove.  required to make scrolling work right.

do not remove.

Cause:

One or more LdBasesInfo.xml is corrupted.

• C:\Program Files\LANDesk\ManagementSuite\ldlogon\antivirus8\Mac\basesEP\LdBasesInfo.xml
• C:\Program Files\LANDesk\ManagementSuite\ldlogon\antivirus8\Mac\pre.basesEP\LdBasesInfo.xml
• C:\Program Files\LANDesk\ManagementSuite\ldlogon\antivirus8\Win\bases8\LdBasesInfo.xml
• C:\Program Files\LANDesk\ManagementSuite\ldlogon\antivirus8\Win\basesEP\LdBasesInfo.xml
• C:\Program Files\LANDesk\ManagementSuite\ldlogon\antivirus8\Win\pre.basesEP\LdBasesInfo.xml

Solution / Workaround:

• The corrupt file must be renamed.
  • Option 1
    • Navigate to each of the LDBasesInfo.xml files, and verify their contents. If one is empty, it is corrupted.
• Option 2
  • Rename all LDBasesInfo.xml files so they can be recreated.

• After the offending file has been renamed, close and reopen the Console, then relaunch the Download Updates window.
• If all corrupt files were renamed, they will be recreated at launch, and the display should show correctly.