Problem
While attempting to download patches to a remote patch repository you receive the error "Connect attempt failed because credentials conflict with an existing connection" and you are unable to download patch content from the Ivanti servers. You may experience the following logging information in vaminer.details.log:
01/02/2019 10:09:37 INFO 16640:Main Thread : ------------------- Update process started -------------------- 01/02/2019 10:09:37 INFO 16640:Main Thread : Verifying access to site US East Coast (https://patchec.landesk.com) 01/02/2019 10:09:38 INFO 16640:Main Thread : Processing Ivanti File Reputation Updates 01/02/2019 10:09:39 INFO 16640:Main Thread : Getting reputation information from Ivanti 01/02/2019 10:09:40 INFO 16640:Main Thread : Downloading trust changes since 1/2/2019 8:37:19 AM 01/02/2019 10:09:42 INFO 16640:Main Thread : Processing Ivanti 10.1.3 Software Updates 01/02/2019 10:09:43 INFO 16640:Main Thread : Comparing English Definitions 01/02/2019 10:09:44 INFO 16640:Main Thread : Comparing Language neutral Definitions 01/02/2019 10:09:44 INFO 16640:Main Thread : Processing Ivanti 10.1.3 Agent Health 01/02/2019 10:09:45 INFO 16640:Main Thread : Comparing English Definitions 01/02/2019 10:09:46 INFO 16640:Main Thread : Comparing Language neutral Definitions 01/02/2019 10:09:46 INFO 16640:Main Thread : Processing Ivanti Data Analytics Updates 01/02/2019 10:09:47 INFO 16640:Main Thread : Downloading files in updates.xml 01/02/2019 10:09:49 INFO 16640:Main Thread : Comparing English Definitions 01/02/2019 10:09:49 INFO 16640:Main Thread : Comparing Language neutral Definitions 01/02/2019 10:09:50 INFO 16640:Main Thread : Processing "Patch cleanup" 01/02/2019 10:09:50 INFO 16640:Main Thread : Connect attempt failed because credentials conflict with an existing connection. 01/02/2019 10:12:03 INFO 16640:Main Thread : Connect attempt failed because credentials conflict with an existing connection. 01/02/2019 10:12:03 INFO 16640:Main Thread : Downloading Patches 01/02/2019 10:12:03 INFO 16640:Main Thread : Attempting to download 9 patches 01/02/2019 10:13:48 INFO 16640:Main Thread : Updating patch downloaded status for 54647 patches 01/02/2019 10:34:09 INFO 16640:Main Thread : Finished downloading patches 01/02/2019 10:34:09 INFO 16640:Main Thread : Completed updating definitions
Cause
This issue is caused by an existing connection already in use on the destination share.
Resolution
This issue can be solved with one of two solutions:
Restart the core server
Restarting the core server will sever any existing connections that may have not properly disconnected after the previous sessions.
Use short name and not FQDN
In your patch location settings use the short name rather than the FQDN in both UNC and WebURL sections of these settings.
