Overview

Occasionally, updates will fail to install through Ivanti Endpoint Manager even though they are being detected correctly. Endpoint Manager users the local system account to install updates and therefore one thing you will want to test is whether or not you can install an update as the Local System account similar to the way we install updates. This document will outline how you can use Micrsoft's Psexec tool to perform this test.

Process

1. Download the psexec.exe from http://live.sysinternals.com/psexec.exe.
2. Unzip the package and save PsExec.exe  to the root of C.
3. On the client machine you are testing the update on, navigate to the directory that you have saved psexec.exe which should be the root of C.
4. Within a command prompt run the following command:   

psexec.exe -i -s cmd.exe .

    5. In the new system command prompt, navigate over to the C:\Program Files (x86)\LANDesk\LDClient\sdmcache driectory then run the problem update.

    6. If any errors or inconsistencies are seen when launching the update we would suggest checking to ensure the SYSTEM account privileges have not been altered. In the event the issue persists we suggest reaching out to Microsoft as they would be the best resource to correct issues regarding the SYSTEM account.