This article describes how to report patch vulnerability definition issues to Ivanti Support.

There are several things that can happen with a vulnerability definition.

• Definition is not detecting a vulnerability on an Operating System it should be.
• Definition is detecting a vulnerability it should not be.
• Definition is not detecting the product correctly.
• Definition is detecting a product incorrectly.

First review the following document to make sure you understand what is going on with the detection:

Troubleshooting detection problems in Ivanti Patch and Compliance Manager

Please obtain or verify the following information

1. The computer has rebooted.
2. The patch was actually installed. You can find this by checking the following.
   • Open the Ivanti Endpoint Manager Console.
   • Expand Devices and click on All Devices.
   • Find the computer in question.
   • Right-click on the computer and select Security and Patch Information.
   • Highlight Installed Patches.
   • Verify the Vulnerability in question is listed.
3. Run a security Scan on the computer.

When reporting these issues to Ivanti Support the following is recommended to expedite this process

1. Open a new support ticket in the Self Service Portal here.
   • Select LANDESKas the Product Line you are working with.
   • Select Management Suite / Security Suite as the Product you are using.
   • Select the version of the Product you are using.
   • Select Patch Manageras the component that is involved.
2. Gather vulscan*.log from C:\ProgramData\LANDESK\Log, place them into a .ZIP file and attach them to your case.

1. Open a new support ticket in the Self Service Portal here.
   • Select LANDESKas the Product Line you are working with.
   • Select Management Suite / Security Suite as the Product you are using.
   • Select the version of the Product you are using.
   • Select Patch Manageras the component that is involved.
2. See if an article is displayed that will help you with your issue, otherwise select "Request contact from Support".

Please provide a detailed Subject and Description, and give a detailed explanation as to what impact this issue is causing.

Expectations

Updates to Security-related definitions can typically be expected within 2 days.   Non-security definitions can take longer.